eLumen Customer Success Manager
Based in the LA area with her husband and two daughters, Melissa Kibrick has been with eLumen since 2014. With a background in mastery-based learning and a keen interest in education technology, Melissa was drawn to the innovative solution eLumen provides to support integrated processes to advance student success and continuous improvement in higher education. As a member of our Customer Success Team, Melissa works with a number of partner institutions in the U.S. and Mexico on the adoption, implementation and ongoing use of eLumen. Prior to joining eLumen, Melissa earned a B.S. and B.A. in Cognitive Science in Human Cognition and Human Development at University of California, San Diego, and her M.A. and Ph.D. in Education at University of California, Irvine.
Before working at eLumen what was the most unusual or interesting job you’ve ever had?
In high school my very first job was a junior tax preparer. At 17-years-old I was doing other people’s taxes!
How do you maintain a healthy work/life balance?
Our whole family does Karate. I have a black belt in Tang Soo Do, which is what Chuck Norris practices. Currently I have a 1st degree black belt and am hoping to achieve 2nd degree in March 2019. Our older daughter is a blue belt. We’ve been practicing Karate for almost 9 years. Our oldest daughter started before she was 3-years-old, and my youngest just started. I’m so proud of how hard they work and the strength and confidence karate helped them develop.
Do you have a special talent?
I have gotten very flexible practicing Karate. I can now cross all my fingers and all my toes!!
What is your go-to karaoke song?
Summer of ‘69, Bryan Adams.
What are 3 words you would use to describe eLumen?
- Innovative –our solution allows for innovative approaches for supporting student success initiatives at each individual institution
- Fast-paced – we are moving at breakneck speed to stay abreast of changes in higher education
- Systemic – our platform supports systemic needs in higher education
What is most rewarding about your job here at eLumen; what makes it all worthwhile?
I get to figure out workflow solutions every day, and that’s always been something that I’ve loved doing – puzzle solving. When a client comes to me with a great idea, I love figuring out how to make it happen in eLumen.