eLumen Customer Success Manager
Robyn Tornay is based in Tampa, Florida and has been with eLumen since 2016. With more than 20 years of experience in the higher education student services arena in both two- year and four-year institutions, Robyn was introduced to eLumen while working as an Education Planning Initiative Project Manager at the California Community Colleges Technology Center. As a member of the eLumen customer success team, Robyn works with a number of partner institutions on adoption, implementation, and ongoing use of eLumen.
What are 3 words you would use to describe eLumen?
- Insightful– Our system helps institutions see real progress across the platform not in siloed areas. It gives you a bigger picture to where your students are achieving.
- Easy– Institutions are able to dive in and get to work fairly quickly with the platform and begin using the system.
- Collaborative – it connects everything together as a collaborative process streamlining information in one location
What three words would you use to describe your role?
How do you maintain a healthy work/life balance?
My husband and I enjoy training for and running half marathon and 10K runs. In between those runs, I bike to the gym four times a week and spend time in our pool to maintain a healthy work/life balance to decompress, let go of the day, and just enjoy the environment.
What book are you reading now?
The Sun Also Rises, Ernest Hemingway. It is a classic summer read to pick up again and again.
What is one of the biggest achievements to date?
In 2011 my husband was deployed to Afghanistan and his unit did goodwill visits to villages. They found women and children needed supplies at the clinics they encountered. At the time I was a Director of Enrollment at a community college and along with a Sociology professor we teamed up to gather over 400 pounds of supplies (medical, toys, clothing) and shipped them over to his unit. The clinics were grateful for the assistance.
If you could have lunch with anyone, who would it be?
My father. He passed away in 2010, and I didn’t get a chance to say goodbye. My father was a good listener – he wasn’t critical, he was very patient, and a man of very few words, and when he did speak, his words were powerful.
What is most rewarding about your job; what makes it all worthwhile?
I love when a college I’m working with starts to see the puzzle pieces come together and they get excited about the big picture forming in front of them. It’s so rewarding and motivating for me. It’s like helping someone build a house, where at first it’s hard to imagine what the finished product will be like, but then as you work through the process of building the house together, there’s that “aha” moment when the vision finally materializes. That’s what it’s like when you work collaboratively on a process. Developing new, integrated processes for more efficient management of curriculum, catalog, assessment, and student engagement helps not only one college but all colleges.