Customer Success Manager
Sheryl Hess is based in Minneapolis and has been with eLumen for nearly four years. With a PhD in Instructional Design, Sheryl has an extensive background in higher education technology and has worked as an assessment specialist and instructional designer at Capella University and an instructional designer at the University of Minnesota. As a member of the eLumen Customer Success Team, Sheryl supports institutions with implementation and ongoing use of the eLumen curriculum and assessment management system.
Before working at eLumen what was the most unusual or interesting job you’ve ever had?
I worked at a plasma donation center where I spun bags of blood in a centrifuge to separate plasma from red blood cells. It was kind of a freaky job, but it was also interesting and potentially lifesaving at times. With many donors, you could tell their state of health by the color of their plasma, if they had a potential health issue, the center would let them know so they could seek medical attention.
What three words would you use to describe your role at eLumen?
What is most rewarding about your work at eLumen?
It’s great to witness when a school “gets” eLumen – when they really understand what we’re about – then they can move forward and use eLumen for the benefit of students and the institution.
What do you like to do in your spare time?
I’m an avid photographer. When I was nine years old, my dad showed me how to use a camera. I prefer using film cameras because you have to wait longer to see the results unlike with digital cameras. Creating images with film helps me really concentrate on the subject and allows me to slow down the process of image-making. When you’re working in film, every frame is sacred, and for me, photography is a kind of therapy – it’s a way to process life and what’s happening in the world.
What do you consider to be your biggest achievement?
By far, getting my doctorate in Instructional Design. It was challenging. Even though I learned a lot of theory, I also learned a lot about myself such as how to meet and overcome challenges and know the intricacies of persistence. It was definitely a character-building experience.
What is a fun fact about you that eLumen clients and colleagues probably don’t know?
I’m part of a volleyball team. We’re an intermittent group that has been getting together for the last 30 years for pickup games.
What is your favorite desk tchotchke?
Rocks from my travels. I’ve always been interested in geology, and they become a great remembrance of previous adventures.